Welcome to the Kia St. Catharines Owner Portal

Everything you need after purchase—setup steps, booking service, warranty support, accessories, tutorials, and quick help from our concierge team.

Picking Up My Car...What Now?

1) Install Kia Connect

Create or sign into your Kia account to enable remote start, vehicle tracking, and more all under the tip of your phone. Download Kia Connect App or ask your delivery specialist today.

2) Pair Your Phone

Open Bluetooth settings on your phone. Select your Kia from available devices. Confirm pairing codes and allow contacts/media. Enable Apple CarPlay or Android Auto (wireless on many models).

3) Personalize

Set driver profiles, seat/mirror memory Choose drive modes & safety preferences Add home/work to navigation Save favourite radio & ambient lighting

1) Install Kia Connect

Create or sign into your Kia account to enable remote start, vehicle tracking, and more all under the tip of your phone. Download Kia Connect App or ask your delivery specialist today.

2) Pair Your Phone

Open Bluetooth settings on your phone. Select your Kia from available devices. Confirm pairing codes and allow contacts/media. Enable Apple CarPlay or Android Auto (wireless on many models).

3) Personalize

Set driver profiles, seat/mirror memory Choose drive modes & safety preferences Add home/work to navigation Save favourite radio & ambient lighting

Pre-Book Your Appointment

Typical intervals: every 6000 km or 4 months depending on model and driving conditions.


• 6,000 km: Oil & filter, multi‑point inspection
• 12,000 km: Add cabin filter, tire rotation
• 18,000 km: Brake inspection, fluids check

Vehicle Coverage from Kia Canada

Warranty Coverage (Simple Overview)

• Comprehensive: up to 5 years / 100,000 km*
• Powertrain: model‑specific coverage*
• EV Battery: model‑specific coverage*
*Confirm in your Owner's Warranty & Service booklet for exact terms.

Roadside Assistance

Available 24/7. Add the number to your phone contacts.

1-866-444-KIA1 (5421)

Warranty Coverage (Simple Overview)

• Comprehensive: up to 5 years / 100,000 km* <br> • Powertrain: model‑specific coverage* <br> • EV Battery: model‑specific coverage* <br> *Confirm in your Owner's Warranty & Service booklet for exact terms.

Roadside Assistance

Available 24/7. Add the number to your phone contacts. <br> <br> <b>1-866-444-KIA1 (5421)</b>

Quick Video Library

Frequently Asked Questions

When is my first service due?

Typically at 6,000 km or 6 months, whichever comes first. Your maintenance schedule may vary by model—check your Owner's Manual.

How do I set up Kia Connect / Apple CarPlay / Android Auto? +

Use the Setup Wizard below. We walk you through pairing your phone and enabling remote features. No cables are required for many newer models.

What is Kia Connect?

Kia Connect is Kia’s suite of connected vehicle services and features designed to provide you with more convenience, comfort, and connectivity. Paired with the Kia Access App1, you can enjoy information and remote features2 in the palm of your hand.

Q: My fuel economy seems a little high. Is this normal?

Yes, this is completely normal. Your new Kia's engine has a break-in period (typically the first 1,000 km). You will notice your fuel economy improve as the engine settles in.

I have a question about a feature not covered here. Who should I call?

We're here to help! Please don't hesitate to call or text your dedicated Delivery Specialist,

When is my first service due?

Typically at 6,000 km or 6 months, whichever comes first. Your maintenance schedule may vary by model—check your Owner's Manual.

How do I set up Kia Connect / Apple CarPlay / Android Auto? +

Use the Setup Wizard below. We walk you through pairing your phone and enabling remote features. No cables are required for many newer models.

What is Kia Connect?

Kia Connect is Kia’s suite of connected vehicle services and features designed to provide you with more convenience, comfort, and connectivity. Paired with the Kia Access App1, you can enjoy information and remote features2 in the palm of your hand.

Q: My fuel economy seems a little high. Is this normal?

Yes, this is completely normal. Your new Kia's engine has a break-in period (typically the first 1,000 km). You will notice your fuel economy improve as the engine settles in.

I have a question about a feature not covered here. Who should I call?

We're here to help! Please don't hesitate to call or text your dedicated Delivery Specialist,

Sales & Delivery Questions

Reach our Delivery Specialist

Service & Maintenance

Reach our Service Manager or Service Advisor

Accident or Breakdowns

Immediately Call Kia Roadside Assistance: 1-866-444-KIA1 (5421)

Lease Return or Buyback Inquiry

Sales Manager: Sam Adam at 905-650-3325